29400 Lakeland Blvd.
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Lubrizol Chemicals company Description
Are you looking for student placement opportunities in marketing or in chemical or mechanical engineering? Or in chemistry, finance or supply chain management? Wherever your interests lie, if you’re willing to push the limits; to find the solutions no one else sees, Lubrizol may be the place for you. Be a part of our team.
Lubrizol Chemicals company 48 Full-time, Paid Responsibilities
- Provide fantastic customer service via phone calls, instant messages and emails
- Manage large amounts of incoming calls, instant messages and emails
- Identify customer needs, create solutions and ensure a positive experience
- Open and maintain customer accounts, prepares product or service reports, collect and analyze customer information
- Establish, develop and maintain positive customer relationships
- Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Meet customer service team call handling quotas and quality goals
- Utilize various software systems to optimize efficiency and performance
Lubrizol Chemicals company 48 Full-time, Paid Requirements
- Proven work experience as a customer service or sales representative
- Excellent customer service skills
- Outstanding listening and phone etiquette skills
- Ability to handle customer situations in a polite, professional and timely manner
- Advanced communication, selling and problem resolution skills
- Strong computer, typing and 10-key and Office (Excel, Word, PowerPoint) skills
- Familiarity with Customer Relationship Management (CRM) systems
- Excellent time management, organizational skills and ability to multi-task
- Ability to work independently and/or in a team environment
- Minimum high school diploma; AA, BS/BA degree preferred