Technical Support Engineer – Internship

35 WEST 31 STREET, FL 5

Application Deadline: Closed
Position: Part-time, Paid

Synthesio, Inc. Description

Synthesio Inc. has an outstanding opportunity for a student intern to join our fast-growing software company. We are looking for a highly motivated candidate to join our NY support team to assist with our Global support initiatives.

2018 GRADUATE PREFERRED

Degree Target: IT, IS, Engineering

Minimum Commitment: 35 hours per week during the summer

Minimum 15 hours during Fall 2017 and Spring 2018 semester.

Synthesio, Inc. Part-time, Paid Responsibilities

This role will provide an opportunity to learn while contributing to critical business operations, including but not limited to:

? Providing exceptional customer service and technical support to customers through

multiple channels such as e-mail, chat, and social media

? Working closely with our Technical Support Engineers to troubleshoot issues and

implement fixes via data collection, computation, analysis and research

? Generating reports, providing recommendations and conclusions

? Actively contribute the to the company knowledgebase of issues and resolutions

? Working to support the QA initiatives including data quality, bug tracking and issue replication

Synthesio, Inc. Part-time, Paid Requirements

? Ability to work in a fast-paced environment and collaborate effectively as a team member

? Pursuing a Bachelors Degree or equivalent education

? Strong Internet research skills required

? Strong communication, time management and prioritization skills required

? Prior experience working in a fast-paced office setting strongly preferred

? Prior background in SQL or Boolean query language – nice to have

? The ideal candidate is forward thinking, and passionate

? Advanced knowledge or fluency in a second language beyond English – nice to have

Client Services Specialist – Internship

35 WEST 31 STREET, FL 5

Application Deadline: Closed
Timeframe: 04/01/16 — 04/01/17

Synthesio, Inc. Description

Synthesio Inc. has an outstanding opportunity for a student intern to join our fast-growing software company. We are looking for a highly motivated student intern to join our Client Services team to assist with our Customer Success initiatives.

Synthesio, Inc. 2 Part-time, Paid Responsibilities

This role will provide an opportunity to learn while contributing to critical business operations, including but not limited to:

? Assisting in the client dashboard setup including query writing and data manipulation

? Working to support the QA initiatives including data quality, bug tracking and issue replication

? Assisting in the maintenance of the Global Query Library

? Participating in research and discovery activities, including key word research, general client discovery, vertical research, synonym and spam research and other type of special research projects

? Assisting in Insights Analysis, reviewing and synthesizing data from client dashboards

? Assisting in the Client Onboarding activities such as scheduling kickoff meetings and/or

preparing the Gantt charts

? Working on Client Presentations, including Kickoff presentation, Status Check in, and Presales decks

Synthesio, Inc. 2 Part-time, Paid Requirements

? Ability to work in a fast-paced environment and collaborate effectively as a team member

? Pursuing a Bachelors Degree or equivalent education

? Proficiency with Excel, Word, PowerPoint required

? Strong Internet research skills required

? Strong communication, time management and prioritization skills required

? Prior experience working in a fast-paced office setting strongly preferred

? Prior background in SQL or Boolean query language – nice to have

? Advanced knowledge or fluency in a second language beyond English – nice to have

Client Services Specialist – Internship

35 WEST 31 STREET, FL 5

Application Deadline: Closed

Synthesio, Inc. Description

Synthesio Inc. has an outstanding opportunity for a student intern to join our fast-growing software company. We are looking for a highly motivated student intern to join our Client Services team to assist with our Customer Success initiatives.

Synthesio, Inc. 2 Part-time, Paid Responsibilities

This role will provide an opportunity to learn while contributing to critical business operations, including but not limited to:

? Assisting in the client dashboard setup including query writing and data manipulation

? Working to support the QA initiatives including data quality, bug tracking and issue replication

? Assisting in the maintenance of the Global Query Library

? Participating in research and discovery activities, including key word research, general client

discovery, vertical research, synonym and spam research and other type of special research projects

? Assisting in Insights Analysis, reviewing and synthesizing data from client dashboards

? Assisting in the Client Onboarding activities such as scheduling kickoff meetings and/or

preparing the Gantt charts

? Working on Client Presentations, including Kickoff presentation, Status Check in, and Presales decks

Synthesio, Inc. 2 Part-time, Paid Requirements

? Ability to work in a fast-paced environment and collaborate effectively as a team member

? Pursuing a Bachelors Degree or equivalent education

? Proficiency with Excel, Word, PowerPoint required

? Strong Internet research skills required

? Strong communication, time management and prioritization skills required

? Prior experience working in a fast-paced office setting strongly preferred

? Prior background in SQL or Boolean query language – nice to have

? Advanced knowledge or fluency in a second language beyond English – nice to have