IT/Computer Systems Analyst Internship

30 International Dr.

Application Deadline: Closed
Timeframe: ? — 07/01/13

Neoscope Description

IT interns must be in pursuit of a degree in computer science, information technology or engineering. Some companies may set grade point average requirements. They must have a class schedule that allows the student to work at least two days each week for at least four hours each day.

They should have some education in networking and microsoft technologies. Cisco experience a plus.

Neoscope Part-time, Unpaid Responsibilities

– Coordinate with teams to utilize technology to improve communication
– Contribute in improving functionality and profitability for computer systems

Neoscope Part-time, Unpaid Requirements

– Have IT competency in the following: Microsoft, Cisco, VMWare
– Understand how computers and software can increase efficiency
– Possess skills in analyzing, formulating, trouble-shooting, and documentation

IT/Computer Systems Analyst Internship

30 International Dr.

Application Deadline: Closed
Timeframe: ? — 07/01/13

Neoscope Description

IT interns must be in pursuit of a degree in computer science, information technology or engineering. Some companies may set grade point average requirements. They must have a class schedule that allows the student to work at least two days each week for at least four hours each day.

They should have some education in networking and microsoft technologies. Cisco experience a plus.

Neoscope Part-time, Unpaid Responsibilities

– Coordinate with teams to utilize technology to improve communication
– Contribute in improving functionality and profitability for computer systems

Neoscope Part-time, Unpaid Requirements

– Have IT competency in the following: Microsoft, Cisco, VMWare
– Understand how computers and software can increase efficiency
– Possess skills in analyzing, formulating, trouble-shooting, and documentation

IT Support Technician – Help Desk Internship

30 International Dr.

Application Deadline: Closed

Neoscope Description

Tier I Technical Support Specialist

Type: Entry Level, Permanent Full-time

Salary/Pay: Commensurate with experience

GENERAL SUMMARY:

The Tier I Technical Support Engineer is an entry level position in a growing company. The position is responsible for handling tickets associated with end client issues assigned by our Dispatch Coordinator. Maintaining a professional demeanor, ensuring client satisfaction and timely resolution or escalation are essential in this position.

Essential Duties and Responsibilities:

Provide excellent customer support services to end users

Provide phone and e-mail support in compliance with established policies and procedures to attain Service Level Agreement metrics.

Diagnose internal and external service requests

Provide end-user troubleshooting and support to internal and external customers.

Apply diagnostic techniques to identify problems and investigate root causes for the escalation of issues.

Properly track and record service related work and time information in our Professional Services Automation (PSA) tool.

Knowledge, Skills, and/or Abilities Required:

Able to perform basic troubleshooting of Windows stand alone and Windows networked PCs.

Strong customer relationship skills, able to communicate in a respectful and professional manner during service calls.

Excellent listening and communications skills, both verbal and written.

Organized, detail oriented and self-motivated.

Ability to follow procedures and protocols.

Ability to provide and maintain detailed documentation on each job.

Strong computer skills and the ability to effectively communicate through e-mail and phone.

Intermediate knowledge of networking, printers, Internet communications protocols.

Working knowledge of all Microsoft Workstation Operating Systems and Applications.

Ability to remain in contact with the client through the closure of the incident.

Problem-solving abilities and ability to meet reasonable deadlines.

Ability to build positive and collaborative relationships.

Willingness to develop professionally.

Ability to work with little supervision and work within a team.

Experience and Education Requirements:

1-3 years Business level Microsoft Operating System and Domain troubleshooting experience required.

A+ Certification a plus

NET+ Certification a plus.

Microsoft Certified Professional (MCP) a plus.

Familiarity with Autotask and/or Continuum a plus

Basic understanding of Managed Services required

Working Conditions/Benefits:

Modern professional office environment.

Team values

Family principals

Success driven

2 weeks accrued vacation per year (available after 90 days)

Paid holidays

Relaxed environment

Opportunity for growth

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

IT Support Technician – Help Desk Internship

30 International Dr.

Application Deadline: Closed

Neoscope Description

Tier I Technical Support Specialist

Type: Entry Level, Permanent Full-time

Salary/Pay: Commensurate with experience

GENERAL SUMMARY:

The Tier I Technical Support Engineer is an entry level position in a growing company. The position is responsible for handling tickets associated with end client issues assigned by our Dispatch Coordinator. Maintaining a professional demeanor, ensuring client satisfaction and timely resolution or escalation are essential in this position.

Essential Duties and Responsibilities:

Provide excellent customer support services to end users

Provide phone and e-mail support in compliance with established policies and procedures to attain Service Level Agreement metrics.

Diagnose internal and external service requests

Provide end-user troubleshooting and support to internal and external customers.

Apply diagnostic techniques to identify problems and investigate root causes for the escalation of issues.

Properly track and record service related work and time information in our Professional Services Automation (PSA) tool.

Knowledge, Skills, and/or Abilities Required:

Able to perform basic troubleshooting of Windows stand alone and Windows networked PCs.

Strong customer relationship skills, able to communicate in a respectful and professional manner during service calls.

Excellent listening and communications skills, both verbal and written.

Organized, detail oriented and self-motivated.

Ability to follow procedures and protocols.

Ability to provide and maintain detailed documentation on each job.

Strong computer skills and the ability to effectively communicate through e-mail and phone.

Intermediate knowledge of networking, printers, Internet communications protocols.

Working knowledge of all Microsoft Workstation Operating Systems and Applications.

Ability to remain in contact with the client through the closure of the incident.

Problem-solving abilities and ability to meet reasonable deadlines.

Ability to build positive and collaborative relationships.

Willingness to develop professionally.

Ability to work with little supervision and work within a team.

Experience and Education Requirements:

1-3 years Business level Microsoft Operating System and Domain troubleshooting experience required.

A+ Certification a plus

NET+ Certification a plus.

Microsoft Certified Professional (MCP) a plus.

Familiarity with Autotask and/or Continuum a plus

Basic understanding of Managed Services required

Working Conditions/Benefits:

Modern professional office environment.

Team values

Family principals

Success driven

2 weeks accrued vacation per year (available after 90 days)

Paid holidays

Relaxed environment

Opportunity for growth

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Cybersecurity Internship

30 International Dr., 105

Application Deadline: Closed
Position: Full-time, Paid
Timeframe: 07/14/17 — 09/14/17

Neoscope Description

Job Description: Cybersecurity Intern at Neoscope

Have a passion for solving the toughest problems? Our clients are small to medium sized businesses with complex and evolving cybersecurity needs. In the process of serving these customers we encounter new cyber risks and an increasingly sophisticated cyber threat landscape. Neoscope helps address our clients’ cybersecurity risks and in so doing, help strengthen each Client, strengthen Neoscope, and we strengthen the local economy as well! As a Cyber Risk intern, you’ll work with our diverse group of professionals designing and implementing cybersecurity solutions to some of today’s toughest cybersecurity challenges. You’ll have an opportunity to build skills across a variety of cyber risk domains and gain exposure to the challenges of a range of industry sectors all with direct mentorship from Neoscope’s Chief Information Security Officer.

Work You’ll Do

As a Cyber Risk Intern, you will partner with our clients to design and implement solutions that integrate Neoscope’s security processes, technologies, and training program so each client can achieve business growth and manage their reputational risks. You’ll build on your Information Technology and Business skills to design and implement business-aligned cyber risk management processes that help clients focus their investments on key information technology risks. Specific areas of work could include:

• managing system and software vulnerabilities;

• conducting and remediating vulnerability scans;

• provide support to antivirus and antimalware alerts within our client base;

• authoring cybersecurity articles for publication to our client base;

• learn and participate in cyber incident response skills;

• developing and conducting regular phishing campaigns to win new business and secure existing clients in an ongoing awareness campaign;

• provide billable project work for client onboarding when properly educated on the tools, processes, and methodologies employed at Neoscope;

• other cybersecurity tasks to be established by the CISO

How You’ll Grow

Through your variety of experiences at Neoscope and direct mentoring from our CISO, you will develop the analytical, communication, and leadership skills that can help you achieve your full cybersecurity potential. Working with client service teams on real business problems, our internship program is designed to help you develop the technical skills as well as critical professional behaviors, standards, and mindsets to make the most of your internship. You’ll work with cyber risk professionals, gain first-hand exposure to the day-to-day responsibilities and challenges and develop insights while working on client engagements. Along the way, you will have access to mentoring, counseling, and training opportunities to help foster and accelerate your development of new skills and capabilities.

What You’ll Need

· Progress toward a Bachelor or Master in Cybersecurity Manage