L3 Support Desk Internship

3355 Breckinridge Blvd

Application Deadline: Closed

Omnico Description

Omnico Group is an established, innovative and agile omni-channel software and services company that works with brand leading retailers and entertainment organizations. Our customers include the top international theme parks including Universal Studios, Six Flags, Merlin Entertainment and others. It also includes household retail names such as Academy Sports, HMV, London Drugs, Jaeger, PriceSmart, National Trust, Coop Denmark, Iceland, Safeway, Woolworths and more. Omnico has a global reach working with customers based in over 30 countries across North America, Europe, South Africa, and Latin America.

An internship opportunity has arisen for a Support Engineer to join our Omnico Technical support team in Duluth, GA. Selected candidate will be part of a busy support department, supporting customers globally by triaging, troubleshooting, and resolving customer’s queries.

The internship will be paid based on experience with potential for full hire upon completion of internship. Hours will be flexible surrounding school schedule with a maximum of 20hrs per week.

Omnico 2 Part-time, Paid Responsibilities

-Understands how software and hardware components relate to each other to better stage and configure lab systems when new features are added and existing features are extended.

-Understands the basics of office tools (word processors, spreadsheets, etc.), scripting languages, relational databases, and SQL and uses them effectively to configure, support, and report the status of lab systems and software issues.

-Possesses a thorough understanding of our product and service offerings, technical preferences, and technical direction.

-Provides support to customers via phone, email, dial-in, and on-site methods as required by customer contracts and statements of work.

-Recreates customer reported issues in a timely fashion on in-house labs, meeting contracted timelines and company standards.

-Report issues to DEV and/or QA resources as needed using provided issue management tools.

-Act as liaison between Omnico resources and customer to facilitate exchange of information regarding open issues. -Reports and provides fixes to customer executive (Client Services) team.

-Supports the customer’s testing and application of provided software fixes and/or configuration changes.

Omnico 2 Part-time, Paid Requirements

Required:

-At least 18yrs of age

-Right to work in the US

-College student perusing a degree in Computer Sciences

-General Microsoft Office knowledge

Preferred:

-Strong attention to detail and willingness to learn new technologies

-Strong problem solving abilities

-Ability to communicate well and work within a team environment

Desired:

-General understanding of networks and Windows Server based architecture

-Knowledge of SQL and relational databases

-Knowledge of batch scripting and PowerShell

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