IT Technical Support Internship

6737 W Washington Street, Suite 2400

Application Deadline: Closed
Position: Part-time, Paid
Timeframe: 04/14/14 — 04/14/15

Association of Equipment Manufacturers Description

Do you possess the unique combination of an IT technical support skillset along with a winning customer service focus? This is an entry-level Information Technology intern position that requires expertise and knowledge in the discipline of IT and will assist in the day-to-day operations of the department.

Through this internship, you’ll gain:

• A strong understanding of help desk customer support and internal customer service.

• Expertise with the KACE Service Desk system.

• Software and hardware technical troubleshooting skills.

• Internal database troubleshooting protocols.

Association of Equipment Manufacturers (AEM) is a trade association that provides services on a global basis for companies that manufacture equipment, products and services used worldwide in the following industries: Agriculture, Construction, Forestry, Mining and Utility. AEM's membership is made up of more than 850 companies and represents 200+ product lines. To learn more, visit

Association of Equipment Manufacturers Part-time, Paid Responsibilities

• Act as initial contact for staff support requests and log requests into the KACE Service Desk system.

• Perform software and hardware upgrades and installations.

• Manage staff loaner devices (BlackBerries, laptops and speaker phones).

• Provide testing for internal database.

• Coordinate equipment recycling.

• Assist with staff training sessions and special projects.

Association of Equipment Manufacturers Part-time, Paid Requirements

• Must be enrolled in a 2 or 4-year institution in a computer science related program.

• A strong focus on customer service.

• Strong desire to learn and serve in a fast-paced, team-oriented environment.

• Must be able to follow direction, work with accuracy and perform under tight deadlines.