Technical Support Representative Entry Level Internship

Huntsville

Application Deadline: Closed
Timeframe: 07/01/15 — ?

National software Management Description

Technical Support Representative Entry Level Job Responsibilities:

• Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

• Improves client references by writing and maintaining documentation.

• Participates in development of client training programs by identifying learning issues; recommending instructional language.

• Accommodates client disabilities by recommending devices and techniques.

• Avoids legal challenges by monitoring compliance with service agreements.

• Improves system performance by identifying problems; recommending changes.

• Updates job knowledge by participating in educational opportunities; maintaining personal networks.

• Accomplishes information systems and organization mission by completing related results as needed.

Skills Required:

Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration